# moonboon-com

> Public Help Center articles for moonboon-com.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Baby Hammock: Should I get the Baby Hammock or Cradle?](https://help.moonboon.com/en-US/baby-hammock-should-i-get-the-baby-hammock-or-cradle-381228.md): The most important difference between our hammock and cradle is the type of base. The cradle has long interior dimensions and a flat base, which some children prefer. At the same time the cradle has the same calming effect as the hammock. The design
- [Baby Hammock: For how long can my baby sleep in the baby hammock?](https://help.moonboon.com/en-US/baby-hammock-for-how-long-can-my-baby-sleep-in-the-baby-hammock-381229.md): At Moonboon, we always refer to the recommendations issued by the health authorities. They have not issued any specific recommendations for the use of a baby hammock. Your baby may, in principle, sleep in the hammock for as long as necessary. However
- [Baby Hammock: Can my baby sleep in the baby hammock during the night?](https://help.moonboon.com/en-US/baby-hammock-can-my-baby-sleep-in-the-baby-hammock-during-the-night-381231.md): You can easily use the baby hammock at night. However, it is important not to let him or her sleep in the baby hammock without supervision. We recommend that you use the baby hammock as a supplement, as you baby also must have the opportunity to slee
- [Baby Hammock: Does sleeping in a baby hammock cause a flat back head on babies?](https://help.moonboon.com/en-US/baby-hammock-does-sleeping-in-a-baby-hammock-cause-a-flat-back-head-on-babies-381234.md): No, due to the shape of the baby hammock the baby’s back head should not be flat. However, if you have a stiffener in the hammock, it is important to turn the baby’s head a little bit to each side if the baby takes some long naps in the hammock.
- [Baby Hammock: It looks like my baby hammock is lopsided – how can I fix it?](https://help.moonboon.com/en-US/baby-hammock-it-looks-like-my-baby-hammock-is-lopsided-%E2%80%93-how-can-i-fix-it-381236.md): When the hammock arrives from Moonboon, you will find the organic kapok mattress tucked into its internal pocket. Being a natural material, the kapok inside the mattress may “settle” and retain the bend it had during shipping. This may cause lopsided
- [Baby Hammock: Can I hang my baby hammock from the ceiling?](https://help.moonboon.com/en-US/baby-hammock-can-i-hang-my-baby-hammock-from-the-ceiling-381237.md): Yes indeed. Ceilings differ in terms of the materials they are made of. Concrete, drywall / gypsum, and wood, as examples, have different characteristics. Each type of ceiling will require a specific type of hook. That is why we do not include a hook
- [Baby Hammock: Can I wash my baby hammock?](https://help.moonboon.com/en-US/baby-hammock-can-i-wash-my-baby-hammock-381239.md): The Moonboon hammock may be washed by hand at just over 40 degrees C / 100 degrees F. We do not recommend machine washing as the metal ring of the hammock may cause damage to your washing machine. The internal kapok mattress does not tolerate being l
- [Cradle: Should I get the baby hammock or cradle?](https://help.moonboon.com/en-US/cradle-should-i-get-the-baby-hammock-or-cradle-381240.md): The most important difference between our hammock and cradle is the type of base. The cradle has long interior dimensions and a flat base, which some children prefer. At the same time the cradle has the same calming effect as the hammock. The design
- [Cradle: When and how long can I use the cradle?](https://help.moonboon.com/en-US/cradle-when-and-how-long-can-i-use-the-cradle-381242.md): The Cradle replaces the need for a bed or a floor-based cradle. Use it as your child’s favourite sleeping arrangement or in addition to the Baby Hammock and the Baby Wrap. The Cradle has been developed for babies and children from 3 kg. If you use th
- [User manual for Cradles purchased from 25th of July - 7th of October 2024](https://help.moonboon.com/en-US/user-manual-for-cradles-purchased-from-25th-of-july---7th-of-october-2024-847150.md): We continuously update our products to make them the best possible. This however means, that we also update our user manuals. As of the 7th of October, we have updated our user manual for the cradle, meaning if you have purchased a cradle between the
- [Twin Baby Hammock: When should I use the twin baby hammock?](https://help.moonboon.com/en-US/twin-baby-hammock-when-should-i-use-the-twin-baby-hammock-381244.md): The twin baby hammock has been developed for twins of a combined weight of 4-20 kg. The standard accompanying Spring can be used with and without the Motor when the twins have a combined weight of 4-10 kg. Moonboon’s Spring+ can be purchased separate
- [Twin Baby Hammock: How long can I use the twin baby hammock?](https://help.moonboon.com/en-US/twin-baby-hammock-how-long-can-i-use-the-twin-baby-hammock-381246.md): The twin baby hammock has been developed for twins of a combined weight of 4-20 kg. The standard accompanying spring can be used with and without the Motor when the twins have a combined weight of 4-10 kg. Moonboon’s Spring+ can be purchased separate
- [Moonboon Motor: Why does a Moonboon Motor create better sleep?](https://help.moonboon.com/en-US/moonboon-motor-why-does-a-moonboon-motor-create-better-sleep-381212.md): The cradle bouncers from Moonboon keeps the cradle spring going by means of the discrete string that pulls the spring together. This feature provides the gentle soothing rocking – up and down – that helps your child find peace. Use the cradle bouncer
- [Moonboon Motor: Why should I choose a Motor from Moonboon?](https://help.moonboon.com/en-US/moonboon-motor-why-should-i-choose-a-motor-from-moonboon-381213.md): The cradle bouncers from Moonboon are a great help if you have a child who wants to be rocked. Having a motor is a must if you have a baby hammock, twin baby hammock or cradle.
- [Moonboon Motor: What is the difference between the Motor Original and the Motor Connect?](https://help.moonboon.com/en-US/moonboon-motor-what-is-the-difference-between-the-motor-original-and-the-motor-connect-381217.md): The main difference between our two cradle bouncers is in how you use it. Our Moonboon Original can be turned on and off, and adjusted, using the TIMER and TEMPO knobs on the front of the motor. When using our Motor Connect, you can easily turn it on
- [How do I know which motor I have?](https://help.moonboon.com/en-US/how-do-i-know-which-motor-i-have-381223.md): You can identify the version of your cradle bouncer based on the buttons/knobs it has. If the Timer and Tempo knobs on your motor are white and there is a Bluetooth button between the knobs, you have a Motor Connect. If the Timer and Tempo knobs on y
- [How does the cradle bouncer work?](https://help.moonboon.com/en-US/how-does-the-cradle-bouncer-work-381224.md): The cradle bouncers by Moonboon ensure gentle and safe movements, creating the best environment for your child to find peace, fall asleep and sleep better.
- [What products are the Motor Connect and Motor Original compatible with?](https://help.moonboon.com/en-US/what-products-are-the-motor-connect-and-motor-original-compatible-with-381225.md): Both our Motor Original and Motor Connect are compatible with our baby hammock, cradle and twin hammock.
- [Why has my cradle bouncer started to resonate/vibrate?](https://help.moonboon.com/en-US/why-has-my-cradle-bouncer-started-to-resonatevibrate-381226.md): What you are experiencing may be so-called "resonance" vibrations. These can occur when the spring bounces up and down like an accordion, due to the traction in it. These resonance oscillations depend on how the product is suspended, the weight of th
- [Moonboon Motor: Why can’t the motor move faster?](https://help.moonboon.com/en-US/moonboon-motor-why-can%E2%80%99t-the-motor-move-faster-381227.md): Several experts have participated in the design of the Moonboon products – engineers as well as professionals from the health authorities. Our primary concern has always been safety, and the maximum speed of the motor was set according to the recomme
- [Tripod Stand: How much room does the tripod stand take up?](https://help.moonboon.com/en-US/tripod-stand-how-much-room-does-the-tripod-stand-take-up-381253.md): The diameter of the tripod stand is 140 cm / 4.6 feet. The distance between the individual legs of the stand is 125 cm / 4.1 feet.
- [Tripod Stand: How tall is the tripod stand?](https://help.moonboon.com/en-US/tripod-stand-how-tall-is-the-tripod-stand-381248.md): The Moonboon tripod stand is designed to be tall enough to hold a hammock and a cradle bouncer. The tripod stand is 194 cm / 6.4 feet tall.
- [Tripod Stand: What products is the tripod stand compatible with?](https://help.moonboon.com/en-US/tripod-stand-what-products-is-the-tripod-stand-compatible-with-381247.md): The tripod stand (also known as 2.0 that has been on the market since November 2022) is compatible with our baby hammock, cradle and twin baby hammock and can also be used with a cradle bouncer.
- [Tripod Stand: Can the tripod stand be folded?](https://help.moonboon.com/en-US/tripod-stand-can-the-tripod-stand-be-folded-381252.md): The Moonboon tripod stand is easy to disassemble and take along, say if you are visiting family or vacationing at the cottage. It’s fast and simple to untwist the three legs and pack the pieces for transport (short or long distance).
- [Tripod Stand: How can I tell which tripod stand I have?](https://help.moonboon.com/en-US/tripod-stand-how-can-i-tell-which-tripod-stand-i-have-381250.md): If you have purchased a tripod stand from Moonboon you can have either version 1.0 or version 2.0. The version 1.0 is only compatible with our baby hammo
- [Hammock Stiffener: When should I use the hammock stiffener?](https://help.moonboon.com/en-US/hammock-stiffener-when-should-i-use-the-hammock-stiffener-381254.md): The hammock is designed to fit snugly around baby and provide comfort, but as baby grows, space gets sparse. We recommend that you purchase a hammock stiffener to give the baby firm support.
- [Hammock Stiffener: How do I place the stiffener in the baby hammock?](https://help.moonboon.com/en-US/hammock-stiffener-how-do-i-place-the-stiffener-in-the-baby-hammock-381255.md): We know from experience that most customers use the hammock stiffener on their own and simply place it in the hammock. You can decide if you want to combine it with the kapok mattress or not. If you want to combine them, we recommend you place the st
- [Hammock Stiffener: Can I use the stiffener with the baby hammock’s mattress?](https://help.moonboon.com/en-US/hammock-stiffener-can-i-use-the-stiffener-with-the-baby-hammock%E2%80%99s-mattress-381256.md): Yes, just put the hammock stiffener underneath the kapok mattress.
- [Hammock Stiffener: From what age can the stiffener be used?](https://help.moonboon.com/en-US/hammock-stiffener-from-what-age-can-the-stiffener-be-used-381258.md): We recommend that you use the stiffener from around 3-4 months depending on the baby’s weight and size. The stiffener is an add-on the hammock that adds more space. It is not a requirement to have/use the stiffener.
- [Weighted Product: What should I know before I start using a Weighted Product?](https://help.moonboon.com/en-US/weighted-product-what-should-i-know-before-i-start-using-a-weighted-product-391003.md): Moonboon's Weighted Products are specially designed for babies and children aged 8 months to 5 years. The Weighted Products have been developed to help the child settle down after an active day at the daycare centre or at bedtime, and they can produc
- [Weighted Products: When can we start using the Weighted Products?](https://help.moonboon.com/en-US/weighted-products-when-can-we-start-using-the-weighted-products-391004.md): Moonboon's Weighted Products have been developed with care so as to create products that are very safe and offer a pleasant experience. Weighted Products may only be used by children who are 8 months or older and who can turn from their back to their
- [Weighted Products: When can we start using the Weighted Sleeping Bag?](https://help.moonboon.com/en-US/weighted-products-when-can-we-start-using-the-weighted-sleeping-bag-391009.md): Moonboon's Weighted Sleeping Bag has been developed with care so as to create a product that is very safe and offers a pleasant experience. The zipper has two openings, ensuring optimal air circulation and easy access, and the sleeping bag is designe
- [Weighted Products: When can we start using the Weighted Vest?](https://help.moonboon.com/en-US/weighted-products-when-can-we-start-using-the-weighted-vest-391010.md): Moonboon's Weighted Vest has been developed with care so as to create products that are very safe and offer a pleasant experience. To ensure the safest fit, the product is tailored more towards the child's weight than age. The weight on the body shou
- [Weighted Products: How long can a baby wear a Weighted Product?](https://help.moonboon.com/en-US/weighted-products-how-long-can-a-baby-wear-a-weighted-product-391011.md): The Weighted Products are designed to create calm during a busy day or before and during sleep. The Weighted Products have holes for the arms and are designed to stay in place. The holes are of a suitable size, which is not big enough for the elbow t
- [Weighted Products: What should my baby wear under the Weighted Sleeping Bag or the Weighted Vest?](https://help.moonboon.com/en-US/weighted-products-what-should-my-baby-wear-under-the-weighted-sleeping-bag-or-the-weighted-vest-391012.md): The Weighted Products have insulating properties, and therefore, their TOG (Thermal Overall Grade) value is tested by the Danish Technological Institute to ensure compliance with the EN ISO 11092:2014 standard. The TOG value points towards room tempe
- [Weighted Products: How do I know if my baby is too warm in the Weighted Sleeping Bag?](https://help.moonboon.com/en-US/weighted-products-how-do-i-know-if-my-baby-is-too-warm-in-the-weighted-sleeping-bag-391013.md): Moonboon’s Weighted Products have insulating features. With a TOG value of 2.4, the Weighted Sleeping Bag is designed for use at a normal room temperature. To avoid your baby getting too hot and to ensure maximum comfort, we recommend that you dress
- [Weighted Products: Can you use the Weighted Products in a pram or stroller?](https://help.moonboon.com/en-US/weighted-products-can-you-use-the-weighted-products-in-a-pram-or-stroller-391014.md): The Weighted Products are designed to help your child feel safe and calm. You can therefore easily use the Weighted Products in your stroller or pram. Use the Weighted Vest after an active day, in the pram when out for a walk, when relaxing together,
- [Weighted Products: Can you use the Weighted Products in the baby hammock?](https://help.moonboon.com/en-US/weighted-products-can-you-use-the-weighted-products-in-the-baby-hammock-391015.md): No. The Weighted Products are not designed to be used with the baby hammock. However, they are developed to help the child find the same sense of calmness as with the baby hammock with motor. Therefore, it makes sense to switch to the Weighted Produc
- [Weighted Products: How can I know if it is safe for a baby to sleep in Moonboon's Weighted Products?](https://help.moonboon.com/en-US/weighted-products-how-can-i-know-if-it-is-safe-for-a-baby-to-sleep-in-moonboons-weighted-products-391016.md): Moonboon's Weighted Vest and Weighted Sleeping Bag are designed for safety, comfort and ease of use. The products are in compliance with EU standard: EN ISO 11092:2014 and are thoroughly tested against this standard. They are also certified with the
- [Weighted Products: What are Weighted Products and how do they work?](https://help.moonboon.com/en-US/weighted-products-what-are-weighted-products-and-how-do-they-work-391017.md): Moonboon Weighted products contain tiny glass spheres, as small as grains of sand, which help apply the weight evenly and do not make any noise when ruffled. They ensure the weight distribution is even so that they help children regulate their sensor
- [Weighted Products: What can you expect when using Weighted Products?](https://help.moonboon.com/en-US/weighted-products-what-can-you-expect-when-using-weighted-products-391018.md): All children are different and have individual needs. We recommend that you always follow the product instructions and create a relaxing environment for your child during use. The Weighted Products are most effective as part of a relaxation ritual or
- [Weighted Products: What advantages can children gain from using Weighted Products?](https://help.moonboon.com/en-US/weighted-products-what-advantages-can-children-gain-from-using-weighted-products-391006.md): The potential advantages of Weighted Products vary from child to child. Like in every other respect, children are different. Weighted Products have been used for many years by children with sensory processing difficulties, e.g. autism and ADHD, to he
- [Door Frame Clamp: Will the door frame clamp fit wide door openings?](https://help.moonboon.com/en-US/door-frame-clamp-will-the-door-frame-clamp-fit-wide-door-openings-381259.md): The door frame clamp may be mounted on a door frame no wider than 25 cm /9.8 inches.
- [Door Frame Clamp: How high must a door frame be in order to accommodate a clamp for the hammock and the motor?](https://help.moonboon.com/en-US/door-frame-clamp-how-high-must-a-door-frame-be-in-order-to-accommodate-a-clamp-for-the-hammock-and-the-motor-381260.md): Most door frames, unfortunately, are not high enough to accommodate the hammock and the motor. When checking the height of a door frame, be sure that there is 5 cm / 2 inches of space under the hammock when the spring is fully extended. In general, y
- [Spring: What are the differences between the Moonboon springs?](https://help.moonboon.com/en-US/spring-what-are-the-differences-between-the-moonboon-springs-381263.md): The Spring for the Baby Hammock was designed to be used with our baby hammocks and is delivered with your baby hammock when you order one, whilst the spring for the cradle/twin baby hammock was designed for those products and is delivered with them.
- [Spring: Should I purchase a new spring?](https://help.moonboon.com/en-US/spring-should-i-purchase-a-new-spring-381264.md): All springs wear over time, and we encourage you to purchase a new spring if you acquired a used hammock or cradle. Our motor is designed to work with the Moonboon spring, and we recommend that you purchase a Moonboon spring for use with your motor.
- [Spring: How long is the spring?](https://help.moonboon.com/en-US/spring-how-long-is-the-spring-381261.md): The spring is 30 cm / 11.8 inches with no load, and it will extend to 65 cm / 25.6 inches when fully extended. Never fear that the spring will break. The Moonboon spring has a built-in safety strap that keeps the baby from falling.
- [Spring: How much weight can it carry?](https://help.moonboon.com/en-US/spring-how-much-weight-can-it-carry-381262.md): Spring for Baby Hammock:. Spring for Cradle and Twin Baby Hammock:
- [Accessories: What accessories should I get for my baby hammock?](https://help.moonboon.com/en-US/accessories-what-accessories-should-i-get-for-my-baby-hammock-381265.md): If you have decided on getting a baby hammock but are unsure which accessories are right for you, we have collected a few suggestions and recommendations here:
- [Accessories: What accessories should I get for my cradle?](https://help.moonboon.com/en-US/accessories-what-accessories-should-i-get-for-my-cradle-381266.md): If you have decided on getting a cradle but are unsure which accessories are right for you, we have collected a few suggestions and recommendations here:
- [HOW DO I SET UP THE INTELLIGENT BABY MONITOR?](https://help.moonboon.com/en-US/how-do-i-set-up-the-intelligent-baby-monitor-6307943.md): Setting up the Intelligent Baby Monitor is quick and takes less than 60 seconds. Simply follow the steps in the Moonboon App:1. Download the Moonboon App2. Open the app and select your deviceNote: We recommend fully charging the monitor before first
- [IS THE INTELLIGENT BABY MONITOR WIRELESS/PORTABLE?](https://help.moonboon.com/en-US/is-the-intelligent-baby-monitor-wirelessportable-6307945.md): Yes. The Intelligent Baby Monitor is wireless, which means it can be moved as needed within your home. It is designed for use in private households but can also be used outdoors, for example during a baby’s nap in a stroller, as long as it is connect
- [CAN I USE MY PHONE'S MOBILE HOTSPOT INSTEAD OF HOME WI-FI?](https://help.moonboon.com/en-US/can-i-use-my-phones-mobile-hotspot-instead-of-home-wi-fi-6307946.md): Yes — you can create a mobile hotspot on your iPhone or Android phone and connect the monitor to it just like a regular Wi-Fi network. On iPhone, go to Settings → Personal Hotspot and turn on "Allow Others to Join." On Android, go to Settings → Netwo
- [WHAT MAKES THE INTELLIGENT BABY MONITOR DIFFERENT FROM THE BABY MONITOR?](https://help.moonboon.com/en-US/what-makes-the-intelligent-baby-monitor-different-from-the-baby-monitor-6307947.md): Our Intelligent Baby Monitor takes reassurance an extra step further. Unlike the Baby Monitor, it uses a secure Wi-Fi connection to let you see and hear your baby directly on the Moonboon App. When your baby cries, it sends instant alerts to your sma
- [HOW DO I CHARGE THE INTELLIGENT BABY MONITOR?](https://help.moonboon.com/en-US/how-do-i-charge-the-intelligent-baby-monitor-6307948.md): Charging the Intelligent Baby Monitor is simple with the included USB-C cable. Just plug it in, and the long-lasting battery ensures it’s ready whenever you need it. Please note: For safety and optimal performance, always use the supplied USB-C cable
- [HOW CLOSE TO THE BABY SHOULD I PLACE THE INTELLIGENT BABY MONITOR?](https://help.moonboon.com/en-US/how-close-to-the-baby-should-i-place-the-intelligent-baby-monitor-6307949.md): Our Intelligent Baby Monitor can be used with a Moonboon wall mount and clip, allowing you to adjust the angle and position to get a clear view of your baby. Always place the monitor where it cannot fall onto your little one and keep it securely out
- [HOW LONG DOES THE BATTERY LAST?](https://help.moonboon.com/en-US/how-long-does-the-battery-last-6307950.md): The Intelligent Baby Monitor offers around 6 to 8 hours of full HD monitoring on a single charge. When used in low power mode, the battery can last up to 7 days. The monitor can also stay plugged in overnight when placed on its mount, as long as the
- [IS THE CONNECTION THROUGH BLUETOOTH? IS THIS SAFE?](https://help.moonboon.com/en-US/is-the-connection-through-bluetooth-is-this-safe-6307951.md): Bluetooth is only used briefly during the initial setup. Once the Intelligent Baby Monitor is connected, the Bluetooth function is turned off. No personal information is transferred between the app and the monitor, so your connection remains secure a
- [FOR HOW LONG DO I HAVE TO CHARGE IT?](https://help.moonboon.com/en-US/for-how-long-do-i-have-to-charge-it-6307952.md): The Intelligent Baby Monitor usually takes around 2 to 4 hours to fully charge. Before first use, it is a good idea to let it charge for about 3 hours. Once fully charged, you’ll get around 6 to 8 hours of HD monitoring, or up to 7 days in low power
- [WHAT IS THE MAXIMUM RANGE?](https://help.moonboon.com/en-US/what-is-the-maximum-range-6307953.md): As long as the Intelligent Baby Monitor has a stable Wi-Fi connection, you can check in from anywhere using your phone. Your phone does not need to be on the same Wi-Fi network and can use mobile data. The range depends entirely on the strength and r
- [CAN THE CAMERA BE ADJUSTED FROM THE PHONE?](https://help.moonboon.com/en-US/can-the-camera-be-adjusted-from-the-phone-6307954.md): No, the camera cannot be adjusted remotely from your phone. However, it is easy to position perfectly using the included mounting options, the wall mount or clip lets you secure the camera exactly where you need it, ensuring a clear view of your baby
- [DOES THE CAMERA HAVE NIGHT VISION?](https://help.moonboon.com/en-US/does-the-camera-have-night-vision-6307955.md): Yes, our Intelligent Baby Monitor features night vision with specially designed infrared (IR) beams. These beams are strong enough to let you clearly see your baby in the dark while remaining safe for their eyes. The built-in sensor automatically act
- [DOES THE INTELLIGENT BABY MONITOR REQUIRE WI-FI?](https://help.moonboon.com/en-US/does-the-intelligent-baby-monitor-require-wi-fi-6307956.md): Yes, the Intelligent Baby Monitor itself requires Wi-Fi to function. This enables live video and audio streaming. You can then check in on your baby from your smartphone using mobile data or any Wi-Fi network, even when you’re away from home. Please
- [CAN I CONNECT IT TO A 4G NETWORK?](https://help.moonboon.com/en-US/can-i-connect-it-to-a-4g-network-6307957.md): The Intelligent Baby Monitor needs a Wi-Fi connection to work and cannot connect directly to a 4G or 5G mobile network on its own. If Wi-Fi isn’t available, you can turn on the hotspot on your smartphone. This creates a Wi-Fi network for the monitor
- [CAN I GET THE LIVE VIDEO ON MY TV?](https://help.moonboon.com/en-US/can-i-get-the-live-video-on-my-tv-6307958.md): No, live video cannot currently be streamed directly to a TV.
- [DO I GET A NOTIFICATION IF THERE IS A POWER FAILURE?](https://help.moonboon.com/en-US/do-i-get-a-notification-if-there-is-a-power-failure-6307959.md): If there is a power failure, the Intelligent Baby Monitor will continue running on its battery. You can check the battery level directly in the Moonboon App while it is connected to Wi-Fi. When the battery reaches 10%, you will receive a notification
- [CAN I CHECK IN WITHOUT WI-FI?](https://help.moonboon.com/en-US/can-i-check-in-without-wi-fi-6307960.md): The Intelligent Baby Monitor itself must remain connected to a Wi-Fi network to function. However, you can access the monitor remotely from the Moonboon App using your smartphone’s mobile network. Once your phone is connected to mobile data, the moni
- [WHAT IS THE RECOMMENDED TEMPERATURE TO PLACE THE INTELLIGENT BABY MONITOR IN?](https://help.moonboon.com/en-US/what-is-the-recommended-temperature-to-place-the-intelligent-baby-monitor-in-6307961.md): Our Intelligent Baby Monitor works best in temperatures between 0°C and 50°C (32°F to 122°F). Using the device in very cold or very hot conditions, especially below 0°C or above 50°C, may reduce battery performance and could cause long term damage ov
- [CAN IT BE USED WITH TWO PHONES AT THE SAME TIME?](https://help.moonboon.com/en-US/can-it-be-used-with-two-phones-at-the-same-time-6307962.md): Yes, multiple phones can be connected to the Intelligent Baby Monitor through the Moonboon App, allowing you and one additional trusted caregiver to view the live feed at the same time. The connection remains secure and private, ensuring your baby’s
- [DOES IT WORK WITH ALL SMARTPHONES?](https://help.moonboon.com/en-US/does-it-work-with-all-smartphones-6307963.md): Our Intelligent Baby Monitor is compatible with smartphones running both iOS and Android. The monitor’s technology continues to evolve with your needs, receiving regular updates that bring new features, improvements, and enhanced performance over tim
- [IS THE VIDEO STORED?](https://help.moonboon.com/en-US/is-the-video-stored-6307965.md): No. The Intelligent Baby Monitor does not store or record video. The video stream is available live only.
- [CAN THE CAMERA TAKE PICTURES?](https://help.moonboon.com/en-US/can-the-camera-take-pictures-6307966.md): Through the Moonboon App, the Intelligent Baby Monitor lets you tap the "camera button" to capture exactly what you see on the screen and automatically save it to your camera roll. You can also take a screenshot or screen recording directly from your
- [CAN I CONNECT SEVERAL INTELLIGENT BABY MONITORS TOGETHER?](https://help.moonboon.com/en-US/can-i-connect-several-intelligent-baby-monitors-together-6307967.md): No, the Intelligent Baby Monitor does not support connecting multiple monitors together. Because it provides both full HD video and clear audio, a single unit gives you a complete overview of your baby while they sleep. This all-in-one design ensures
- [CAN YOU TAKE THE INTELLIGENT BABY MONITOR WITH YOU EVERYWHERE? OR DOES IT NEED TO BE CONNECTED TO WI-FI, FOR EXAMPLE IF YOU ARE AWAY FROM HOME?](https://help.moonboon.com/en-US/can-you-take-the-intelligent-baby-monitor-with-you-everywhere-or-does-it-need-to-be-connected-to-wi-fi-for-example-if-you-are-away-from-home-6307968.md): Because it’s compact and lightweight, you can easily pack the Intelligent Baby Monitor in a bag or suitcase and take it with you wherever you go. That said, the monitor itself does need to be connected to Wi-Fi. We recommend only using networks you t
- [DOES IT HAVE TWO-WAY TALK?](https://help.moonboon.com/en-US/does-it-have-two-way-talk-6307969.md): No, the Intelligent Baby Monitor does not feature two-way talk. It is designed to provide clear, high-quality audio and video monitoring, with AI cry detection that focuses specifically on recognizing your baby’s cries.Depending on the sensitivity se
- [WHEN SHOULD I STOP USING THE INTELLIGENT BABY MONITOR?](https://help.moonboon.com/en-US/when-should-i-stop-using-the-intelligent-baby-monitor-6307970.md): There is no set age at which you need to stop using the Intelligent Baby Monitor — it can be used for as long as you and your child benefit from it. While it is designed with babies and infants in mind, many parents find it useful beyond the early ye
- [IS AN APP REQUIRED?](https://help.moonboon.com/en-US/is-an-app-required-6307971.md): Yes, the Moonboon App is required and is available for free on the App Store and Google Play.
- [CAN I USE THE INTELLIGENT BABY MONITOR WHILE IT IS CHARGING?](https://help.moonboon.com/en-US/can-i-use-the-intelligent-baby-monitor-while-it-is-charging-6307972.md): Yes, it is technically possible to use the Intelligent Baby Monitor while it is charging. However, for safety reasons, we do not recommend using it in this way, as the charging cable could pose a choking or strangulation hazard for your little one. I
- [CAN I LEAVE MY BABY ALONE WITH THE INTELLIGENT BABY MONITOR?](https://help.moonboon.com/en-US/can-i-leave-my-baby-alone-with-the-intelligent-baby-monitor-6307973.md): The Intelligent Baby Monitor is designed to help you keep an eye on your baby, no matter where they sleep. Therefore, it is intended as a monitoring aid only and is not a substitute for adult supervision. Always ensure your baby is safe and attended
- [WHAT DOES THE INTELLIGENT BABY MONITOR TRACK?](https://help.moonboon.com/en-US/what-does-the-intelligent-baby-monitor-track-6307974.md): Our Intelligent Baby Monitor is designed to keep track of your baby’s cries. Using AI noise filtering, it can distinguish your baby’s cries from background sounds, so you’re only alerted when it really matters. As soon as a cry is detected, the monit
- [HOW DO ALERTS AND NOTIFICATIONS WORK?](https://help.moonboon.com/en-US/how-do-alerts-and-notifications-work-6307975.md): During setup, the Intelligent Baby Monitor will guide you to choose the sensitivity for cry detection and enable notifications on your smartphone. The sensitivity setting controls how easily the monitor detects your baby’s cries – higher sensitivity
- [CAN I MOVE THE DEVICE BETWEEN ROOMS?](https://help.moonboon.com/en-US/can-i-move-the-device-between-rooms-6307976.md): As the Intelligent Baby Monitor does not need to stay plugged in during use, you can move it freely around the house. It also comes with a clip and has an optional wall mount available for purchase, making it easy to place wherever you need it.
- [CAN IT BE USED WITH DIFFERENT CRIBS OR CRADLES?](https://help.moonboon.com/en-US/can-it-be-used-with-different-cribs-or-cradles-6307977.md): Absolutely. The Intelligent Baby Monitor comes with a clip that lets you attach it securely to different cribs or cradles, with a maximum grasp of 4 centimeters. For safety, always make sure the monitor is placed out of your baby’s reach. This way, y
- [WHAT HAPPENS IF THE BATTERY RUNS LOW OR THE DEVICE DISCONNECTS?](https://help.moonboon.com/en-US/what-happens-if-the-battery-runs-low-or-the-device-disconnects-6307978.md): You can check the device’s battery level directly in the Moonboon App. When the battery drops to 10%, you’ll receive a notification on your phone. At 5%, the moon icon on the device lights up red to indicate low battery. Once the battery is fully dep
- [WILL THE CRY DETECTION ONLY WORK FOR CRIES? WHAT IF MY BABY CALLS FOR ME “MOMMY”?](https://help.moonboon.com/en-US/will-the-cry-detection-only-work-for-cries-what-if-my-baby-calls-for-me-%E2%80%9Cmommy%E2%80%9D-6307979.md): The Intelligent Baby Monitor picks up all sounds in the room, but its AI cry detection and noise filtering are designed to focus on your baby’s vocal cues, like crying or calls for attention. Depending on the sensitivity level you choose, the monitor
- [When will my order be shipped?](https://help.moonboon.com/en-US/when-will-my-order-be-shipped-380954.md): Your items will typically be shipped within 24 hours (often less than 12) of placing your order on weekdays, as long as they are in stock. However, in cases of unexpectedly high order volumes, there may be slight delays. In such instances, we strive
- [Do you have free shipping?](https://help.moonboon.com/en-US/do-you-have-free-shipping-380955.md): At Moonboon, we offer free shipping on all orders over €150*. This means that, for example, when you buy any of our bundles, you will automatically qualify for a free shipping option - either through a parcel shop solution or via a postal service. *I
- [How do I return an order?](https://help.moonboon.com/en-US/how-do-i-return-an-order-380959.md): From the day you receive your order, you have 14 days to return it. If you wish to return a product, you can register your return online via our return portal here.
- [May I purchase the item now and initiate my 14 days to return it when baby is born?](https://help.moonboon.com/en-US/may-i-purchase-the-item-now-and-initiate-my-14-days-to-return-it-when-baby-is-born-380960.md): As soon as you receive your items, you always have 14 days to return them for a full refund. We are not in a position to delay or adjust that period. We certainly understand that you wish to have everything ready for your baby, but we are not able to
- [Will returning a product cost money?](https://help.moonboon.com/en-US/will-returning-a-product-cost-money-380961.md): As shipping the product back to us costs money, a small fee will be deducted from the amount that is refunded to you.
- [There is a defect in my product or my product broke – what do I do?](https://help.moonboon.com/en-US/there-is-a-defect-in-my-product-or-my-product-broke-%E2%80%93-what-do-i-do-380963.md): Should a defect occur or should your product break, please initiate a claim with us here. However, if the product you are concerned with is your Motor, please reach out to our customer service at hello@moonboon.com and include the serial number of yo
- [I am having an issue with my Motor – what do I do?](https://help.moonboon.com/en-US/i-am-having-an-issue-with-my-motor-%E2%80%93-what-do-i-do-380964.md): If you are having an issue with your motor, please reach out to our customer service at hello@moonboon.com and include the serial number of your motor alongside a video of the motor in action with weight in the baby hammock/cradle in the email. Our c
- [I am missing parts of my product that I ordered – what do I do?](https://help.moonboon.com/en-US/i-am-missing-parts-of-my-product-that-i-ordered-%E2%80%93-what-do-i-do-380965.md): Should you be missing parts, please register this issue here and our customer service will organize that you receive your missing parts as soon as possible.
- [Does Moonboon offer repairs?](https://help.moonboon.com/en-US/does-moonboon-offer-repairs-380966.md): Moonboon does not offer repairs. If your product is broken, please initiate a claim with us or contact our customer service at hello@moonboon.com.