Moonboon - Help Center

<p>Should you be missing parts, please register this issue <a href="https://app.claimlane.com/c/moonboon.com?lang=en"><u>here</u></a> and our customer service will organize that you receive your missing parts as soon as possible.</p>

Should you be missing parts, please register this issue here and our customer service will organize that you receive your missing parts as soon as possible.

I am missing parts of my product that I ordered – what do I do?

Claims / Defects

Baby Hammock: Should I get the Baby Hammock or Cradle?

Baby Hammock: For how long can my baby sleep in the baby hammock?

Baby Hammock: Can my baby sleep in the baby hammock during the night?

Baby Hammock: Does sleeping in a baby hammock cause a flat back head on babies?

Baby Hammock: Does the baby hammock hurt my baby's back?

Baby Hammock: It looks like my baby hammock is lopsided – how can I fix it?

Baby Hammock: Can I hang my baby hammock from the ceiling?

Baby Hammock: Can I wash my baby hammock?

Hammock

Cradle: Should I get the baby hammock or cradle?

Cradle: Is it safe to use the cradle?

Cradle: When and how long can I use the cradle?

User manual for Cradles purchased from 25th of July - 7th of October 2024

Cradle

Twin Baby Hammock: Is it safe to use the twin baby hammock?

Twin Baby Hammock: When should I use the twin baby hammock?

Twin Baby Hammock: How long can I use the twin baby hammock?

Twin Baby Hammock

Moonboon Motor: Why does a Moonboon Motor create better sleep?

Moonboon Motor: Why should I choose a Motor from Moonboon?

Moonboon Motor: What is the difference between the Motor Original and the Motor Connect?

How do I know which motor I have?

How does the cradle bouncer work?

What products are the Motor Connect and Motor Original compatible with?

Why has my cradle bouncer started to resonate/vibrate?

Moonboon Motor: Why can’t the motor move faster?

Motor

Tripod Stand: How much room does the tripod stand take up?

Tripod Stand: How tall is the tripod stand?

Tripod Stand: What products is the tripod stand compatible with?

Tripod Stand: Can the tripod stand be folded?

Tripod Stand: How can I tell which tripod stand I have?

Tripod

Hammock Stiffener: When should I use the hammock stiffener?

Hammock Stiffener: How do I place the stiffener in the baby hammock?

Hammock Stiffener: Can I use the stiffener with the baby hammock’s mattress?

Hammock Stiffener: From what age can the stiffener be used?

Hammock Stiffener

Weighted Product: What should I know before I start using a Weighted Product?

Weighted Products: When can we start using the Weighted Products?

Weighted Products: When can we start using the Weighted Sleeping Bag?

Weighted Products: When can we start using the Weighted Vest?

Weighted Products: How long can a baby wear a Weighted Product?

Weighted Products: What should my baby wear under the Weighted Sleeping Bag or the Weighted Vest?

Weighted Products: How do I know if my baby is too warm in the Weighted Sleeping Bag?

Weighted Products: Can you use the Weighted Products in a pram or stroller?

Weighted Products: Can you use the Weighted Products in the baby hammock?

Weighted Products: How can I know if it is safe for a baby to sleep in Moonboon's Weighted Products?

Weighted Products: What are Weighted Products and how do they work?

Weighted Products: What can you expect when using Weighted Products?

Weighted Products: What advantages can children gain from using Weighted Products?

Weighted products

Door Frame Clamp: Will the door frame clamp fit wide door openings?

Door Frame Clamp: How high must a door frame be in order to accommodate a clamp for the hammock and the motor?

Door Frame Clamp

Spring: What are the differences between the Moonboon springs?

Spring: Should I purchase a new spring?

Spring: How long is the spring?

Spring: How much weight can it carry?

Spring

Accessories: What accessories should I get for my baby hammock?

Accessories: What accessories should I get for my cradle?

Accessories

Products

When will my order be shipped?

Do you have free shipping?

Do I need to pay Customs Duties or Import Fees?

Shipping

How do I return an order?

May I purchase the item now and initiate my 14 days to return it when baby is born?

I am missing parts of my product that I ordered – what do I do?Updated 9 months ago