Moonboon - Help Center logo
Moonboon - Help Center logo

All articles

When will my order be shipped?Updated 17 days ago

Your items will typically be shipped within 24 hours (often less than 12) of placing your order on weekdays, as long as they are in stock. However, in cases of unexpectedly high order volumes, there may be slight delays. In such instances, we strive to ship your items within 3 business days at the latest. Efficiency and reliability are our top priorities to ensure that your items reach you as quickly as possible.


If an item is marked as available for pre-order, we will clearly inform you on the product page and in your order confirmation about when we expect the item to be back in stock and ready for shipping. We aim to keep you updated and informed about the status of your order.

Promotional periods

Please note that during periods of high demand, there may be delays in delivery. We work hard to minimize such delays and ensure a smooth delivery process. Your satisfaction is our highest priority, and we appreciate your patience and understanding in the event of any delays.

If you find that your order has not been shipped as expected, please do not hesitate to contact our customer service via our contact form or call us at +45 89 87 75 75 during our opening hours from 9 AM to 11 AM and 1 PM to 3 PM (CET).

Was this article helpful?