Your items will typically be shipped within 24 hours (often less than 12) of placing your order on weekdays, as long as they are in stock. However, in cases of unexpectedly high order volumes, there may be slight delays. In such instances, we strive

<div id="isPasted">Your items will typically be shipped within 24 hours (often less than 12) of placing your order on weekdays, as long as they are in stock. However, in cases of unexpectedly high order volumes, there may be slight delays. In such instances, we strive to ship your items within 3 business days at the latest. Efficiency and reliability are our top priorities to ensure that your items reach you as quickly as possible.<h4 id="pre-orders">Pre-orders</h4>If an item is marked as available for pre-order, we will clearly inform you on the product page and in your order confirmation about when we expect the item to be back in stock and ready for shipping. We aim to keep you updated and informed about the status of your order.<h4 id="promotional-periods">Promotional periods</h4>Please note that during periods of high demand, there may be delays in delivery. We work hard to minimize such delays and ensure a smooth delivery process. Your satisfaction is our highest priority, and we appreciate your patience and understanding in the event of any delays.<hr>If you find that your order has not been shipped as expected, please do not hesitate to contact our customer service via our <a href="https://contact.gorgias.help/forms/3jxrdknq" rel="noopener noreferrer" target="_blank">contact form</a> or call us at +45 89 87 75 75 during our opening hours from 9 AM to 11 AM and 1 PM to 3 PM (CET).</div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

When will my order be shipped?

At Moonboon, we offer free shipping on all orders over €150*. This means that, for example, when you buy any of our bundles, you will automatically qualify for a free shipping option - either through a parcel shop solution or via a postal service. *I

At Moonboon, we offer free shipping on all orders over &#x20AC;150*. This means that, for example, when you buy any of our bundles, you will automatically qualify for a free shipping option - either through a parcel shop solution or via a postal service.&#xA0;*In the UK, we offer free shipping on orders over &#xA3;300, as we cover additional costs associated with import duties and fees.&#xA0;While our free shipping option is a great choice for many, we understand that sometimes you might need your items delivered faster or prefer a specific delivery service. That&apos;s why we also offer the option to upgrade to a more expensive shipping option for an additional fee. Whether you need express shipping or a home delivery service, we have options available to suit your needs.You can find a detailed price list for our various shipping options, including home deliveries and express shipping <a href="https://moonboon.com/pages/shipping-rates-and-carriers" id="isPasted">here</a>.<hr>We hope this clarifies any concerns you may have regarding shipping pricing. If you have any further questions, feel free to contact our customer support team through our Contact Form <a href="https://contact.gorgias.help/forms/3jxrdknq" id="isPasted">here&#xA0;</a>or at +45 89 87 75 75 within our opening hours of 9 - 11 and 13 - 15 (CET).

Do you have free shipping?

Moonboon - Help Center

Shipping

Baby Hammock: Should I get the Baby Hammock or Cradle?

Baby Hammock: For how long can my baby sleep in the baby hammock?

Baby Hammock: Can my baby sleep in the baby hammock during the night?

Baby Hammock: Does sleeping in a baby hammock cause a flat back head on babies?

Baby Hammock: It looks like my baby hammock is lopsided – how can I fix it?

Baby Hammock: Can I hang my baby hammock from the ceiling?

Baby Hammock: Can I wash my baby hammock?

Hammock

Cradle: Should I get the baby hammock or cradle?

Cradle: When and how long can I use the cradle?

User manual for Cradles purchased from 25th of July - 7th of October 2024

Cradle

Twin Baby Hammock: When should I use the twin baby hammock?

Twin Baby Hammock: How long can I use the twin baby hammock?

Twin Baby Hammock

Moonboon Motor: Why does a Moonboon Motor create better sleep?

Moonboon Motor: Why should I choose a Motor from Moonboon?

Moonboon Motor: What is the difference between the Motor Original and the Motor Connect?

How do I know which motor I have?

How does the cradle bouncer work?

What products are the Motor Connect and Motor Original compatible with?

Why has my cradle bouncer started to resonate/vibrate?

Moonboon Motor: Why can’t the motor move faster?

Motor

Tripod Stand: How much room does the tripod stand take up?

Tripod Stand: How tall is the tripod stand?

Tripod Stand: What products is the tripod stand compatible with?

Tripod Stand: Can the tripod stand be folded?

Tripod Stand: How can I tell which tripod stand I have?

Tripod

Hammock Stiffener: When should I use the hammock stiffener?

Hammock Stiffener: How do I place the stiffener in the baby hammock?

Hammock Stiffener: Can I use the stiffener with the baby hammock’s mattress?

Hammock Stiffener: From what age can the stiffener be used?

Hammock Stiffener

Weighted Product: What should I know before I start using a Weighted Product?

Weighted Products: When can we start using the Weighted Products?

Weighted Products: When can we start using the Weighted Sleeping Bag?

Weighted Products: When can we start using the Weighted Vest?

Weighted Products: How long can a baby wear a Weighted Product?

Weighted Products: What should my baby wear under the Weighted Sleeping Bag or the Weighted Vest?

Weighted Products: How do I know if my baby is too warm in the Weighted Sleeping Bag?

Weighted Products: Can you use the Weighted Products in a pram or stroller?

Weighted Products: Can you use the Weighted Products in the baby hammock?

Weighted Products: How can I know if it is safe for a baby to sleep in Moonboon's Weighted Products?

Weighted Products: What are Weighted Products and how do they work?

Weighted Products: What can you expect when using Weighted Products?

Weighted Products: What advantages can children gain from using Weighted Products?

Weighted products

Door Frame Clamp: Will the door frame clamp fit wide door openings?

Door Frame Clamp: How high must a door frame be in order to accommodate a clamp for the hammock and the motor?

Door Frame Clamp

Spring: What are the differences between the Moonboon springs?

Spring: Should I purchase a new spring?

Spring: How long is the spring?

Spring: How much weight can it carry?

Spring

Accessories: What accessories should I get for my baby hammock?

Accessories: What accessories should I get for my cradle?

Accessories

Products

How do I return an order?

May I purchase the item now and initiate my 14 days to return it when baby is born?