Moonboon - Help Center

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As shipping the product back to us costs money, a small fee will be deducted from the amount that is refunded to you.

Will returning a product cost money?

Returns

Baby Hammock: Should I get the Baby Hammock or Cradle?

Baby Hammock: For how long can my baby sleep in the baby hammock?

Baby Hammock: Can my baby sleep in the baby hammock during the night?

Baby Hammock: Does sleeping in a baby hammock cause a flat back head on babies?

Baby Hammock: It looks like my baby hammock is lopsided – how can I fix it?

Baby Hammock: Can I hang my baby hammock from the ceiling?

Baby Hammock: Can I wash my baby hammock?

Hammock

Cradle: Should I get the baby hammock or cradle?

Cradle: When and how long can I use the cradle?

User manual for Cradles purchased from 25th of July - 7th of October 2024

Cradle

Twin Baby Hammock: When should I use the twin baby hammock?

Twin Baby Hammock: How long can I use the twin baby hammock?

Twin Baby Hammock

Moonboon Motor: Why does a Moonboon Motor create better sleep?

Moonboon Motor: Why should I choose a Motor from Moonboon?

Moonboon Motor: What is the difference between the Motor Original and the Motor Connect?

How do I know which motor I have?

How does the cradle bouncer work?

What products are the Motor Connect and Motor Original compatible with?

Why has my cradle bouncer started to resonate/vibrate?

Moonboon Motor: Why can’t the motor move faster?

Motor

Tripod Stand: How much room does the tripod stand take up?

Tripod Stand: How tall is the tripod stand?

Tripod Stand: What products is the tripod stand compatible with?

Tripod Stand: Can the tripod stand be folded?

Tripod Stand: How can I tell which tripod stand I have?

Tripod

Hammock Stiffener: When should I use the hammock stiffener?

Hammock Stiffener: How do I place the stiffener in the baby hammock?

Hammock Stiffener: Can I use the stiffener with the baby hammock’s mattress?

Hammock Stiffener: From what age can the stiffener be used?

Hammock Stiffener

Weighted Product: What should I know before I start using a Weighted Product?

Weighted Products: When can we start using the Weighted Products?

Weighted Products: When can we start using the Weighted Sleeping Bag?

Weighted Products: When can we start using the Weighted Vest?

Weighted Products: How long can a baby wear a Weighted Product?

Weighted Products: What should my baby wear under the Weighted Sleeping Bag or the Weighted Vest?

Weighted Products: How do I know if my baby is too warm in the Weighted Sleeping Bag?

Weighted Products: Can you use the Weighted Products in a pram or stroller?

Weighted Products: Can you use the Weighted Products in the baby hammock?

Weighted Products: How can I know if it is safe for a baby to sleep in Moonboon's Weighted Products?

Weighted Products: What are Weighted Products and how do they work?

Weighted Products: What can you expect when using Weighted Products?

Weighted Products: What advantages can children gain from using Weighted Products?

Weighted products

Door Frame Clamp: Will the door frame clamp fit wide door openings?

Door Frame Clamp: How high must a door frame be in order to accommodate a clamp for the hammock and the motor?

Door Frame Clamp

Spring: What are the differences between the Moonboon springs?

Spring: Should I purchase a new spring?

Spring: How long is the spring?

Spring: How much weight can it carry?

Spring

Accessories: What accessories should I get for my baby hammock?

Accessories: What accessories should I get for my cradle?

Accessories

HOW DO I SET UP THE INTELLIGENT BABY MONITOR?

IS THE INTELLIGENT BABY MONITOR WIRELESS/PORTABLE?

CAN I USE MY PHONE'S MOBILE HOTSPOT INSTEAD OF HOME WI-FI?

WHAT MAKES THE INTELLIGENT BABY MONITOR DIFFERENT FROM THE BABY MONITOR?

HOW DO I CHARGE THE INTELLIGENT BABY MONITOR?

HOW CLOSE TO THE BABY SHOULD I PLACE THE INTELLIGENT BABY MONITOR?

HOW LONG DOES THE BATTERY LAST?

IS THE CONNECTION THROUGH BLUETOOTH? IS THIS SAFE?

FOR HOW LONG DO I HAVE TO CHARGE IT?

WHAT IS THE MAXIMUM RANGE?

CAN THE CAMERA BE ADJUSTED FROM THE PHONE?

DOES THE CAMERA HAVE NIGHT VISION?

DOES THE INTELLIGENT BABY MONITOR REQUIRE WI-FI?

CAN I CONNECT IT TO A 4G NETWORK?

CAN I GET THE LIVE VIDEO ON MY TV?

DO I GET A NOTIFICATION IF THERE IS A POWER FAILURE?

CAN I CHECK IN WITHOUT WI-FI?

WHAT IS THE RECOMMENDED TEMPERATURE TO PLACE THE INTELLIGENT BABY MONITOR IN?

CAN IT BE USED WITH TWO PHONES AT THE SAME TIME?

DOES IT WORK WITH ALL SMARTPHONES?

IS THE VIDEO STORED?

CAN THE CAMERA TAKE PICTURES?

CAN I CONNECT SEVERAL INTELLIGENT BABY MONITORS TOGETHER?

CAN YOU TAKE THE INTELLIGENT BABY MONITOR WITH YOU EVERYWHERE? OR DOES IT NEED TO BE CONNECTED TO WI-FI, FOR EXAMPLE IF YOU ARE AWAY FROM HOME?

DOES IT HAVE TWO-WAY TALK?

WHEN SHOULD I STOP USING THE INTELLIGENT BABY MONITOR?

IS AN APP REQUIRED?

CAN I USE THE INTELLIGENT BABY MONITOR WHILE IT IS CHARGING?

CAN I LEAVE MY BABY ALONE WITH THE INTELLIGENT BABY MONITOR?

WHAT DOES THE INTELLIGENT BABY MONITOR TRACK?

HOW DO ALERTS AND NOTIFICATIONS WORK?

CAN I MOVE THE DEVICE BETWEEN ROOMS?

CAN IT BE USED WITH DIFFERENT CRIBS OR CRADLES?

WHAT HAPPENS IF THE BATTERY RUNS LOW OR THE DEVICE DISCONNECTS?

WILL THE CRY DETECTION ONLY WORK FOR CRIES? WHAT IF MY BABY CALLS FOR ME “MOMMY”?

Intelligent Baby Monitor with Camera

Products

When will my order be shipped?

Do you have free shipping?

Shipping

How do I return an order?

May I purchase the item now and initiate my 14 days to return it when baby is born?

Will returning a product cost money?Updated 5 months ago