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Moonboon - Help Center logo

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Returns

How do I return an order?

From the day you receive your order, you have 14 days to return it. If you wish to return a product, you can register your return online via our return portal here.

May I purchase the item now and initiate my 14 days to return it when baby is born?

As soon as you receive your items, you always have 14 days to return them for a full refund. We are not in a position to delay or adjust that period. We certainly understand that you wish to have everything ready for your baby, but we are not able to

Will returning a product cost money?

As shipping the product back to us costs money, a small fee will be deducted from the amount that is refunded to you.