Moonboon - Help Center logo
Moonboon - Help Center logo

All articles

Intelligent Baby Monitor with Camera

HOW DO I SET UP THE INTELLIGENT BABY MONITOR?

Setting up the Intelligent Baby Monitor is quick and takes less than 60 seconds. Simply follow the steps in the Moonboon App:1. Download the Moonboon App2. Open the app and select your deviceNote: We recommend fully charging the monitor before first

IS THE INTELLIGENT BABY MONITOR WIRELESS/PORTABLE?

Yes. The Intelligent Baby Monitor is wireless, which means it can be moved as needed within your home. It is designed for use in private households but can also be used outdoors, for example during a baby’s nap in a stroller, as long as it is connect

CAN I USE MY PHONE'S MOBILE HOTSPOT INSTEAD OF HOME WI-FI?

Yes — you can create a mobile hotspot on your iPhone or Android phone and connect the monitor to it just like a regular Wi-Fi network. On iPhone, go to Settings → Personal Hotspot and turn on "Allow Others to Join." On Android, go to Settings → Netwo

WHAT MAKES THE INTELLIGENT BABY MONITOR DIFFERENT FROM THE BABY MONITOR?

Our Intelligent Baby Monitor takes reassurance an extra step further. Unlike the Baby Monitor, it uses a secure Wi-Fi connection to let you see and hear your baby directly on the Moonboon App. When your baby cries, it sends instant alerts to your sma

HOW DO I CHARGE THE INTELLIGENT BABY MONITOR?

Charging the Intelligent Baby Monitor is simple with the included USB-C cable. Just plug it in, and the long-lasting battery ensures it’s ready whenever you need it. Please note: For safety and optimal performance, always use the supplied USB-C cable

HOW CLOSE TO THE BABY SHOULD I PLACE THE INTELLIGENT BABY MONITOR?

Our Intelligent Baby Monitor can be used with a Moonboon wall mount and clip, allowing you to adjust the angle and position to get a clear view of your baby. Always place the monitor where it cannot fall onto your little one and keep it securely out

HOW LONG DOES THE BATTERY LAST?

The Intelligent Baby Monitor offers around 6 to 8 hours of full HD monitoring on a single charge. When used in low power mode, the battery can last up to 7 days. The monitor can also stay plugged in overnight when placed on its mount, as long as the

IS THE CONNECTION THROUGH BLUETOOTH? IS THIS SAFE?

Bluetooth is only used briefly during the initial setup. Once the Intelligent Baby Monitor is connected, the Bluetooth function is turned off. No personal information is transferred between the app and the monitor, so your connection remains secure a

FOR HOW LONG DO I HAVE TO CHARGE IT?

The Intelligent Baby Monitor usually takes around 2 to 4 hours to fully charge. Before first use, it is a good idea to let it charge for about 3 hours. Once fully charged, you’ll get around 6 to 8 hours of HD monitoring, or up to 7 days in low power

WHAT IS THE MAXIMUM RANGE?

As long as the Intelligent Baby Monitor has a stable Wi-Fi connection, you can check in from anywhere using your phone. Your phone does not need to be on the same Wi-Fi network and can use mobile data. The range depends entirely on the strength and r

CAN THE CAMERA BE ADJUSTED FROM THE PHONE?

No, the camera cannot be adjusted remotely from your phone. However, it is easy to position perfectly using the included mounting options, the wall mount or clip lets you secure the camera exactly where you need it, ensuring a clear view of your baby

DOES THE CAMERA HAVE NIGHT VISION?

Yes, our Intelligent Baby Monitor features night vision with specially designed infrared (IR) beams. These beams are strong enough to let you clearly see your baby in the dark while remaining safe for their eyes. The built-in sensor automatically act

DOES THE INTELLIGENT BABY MONITOR REQUIRE WI-FI?

Yes, the Intelligent Baby Monitor itself requires Wi-Fi to function. This enables live video and audio streaming. You can then check in on your baby from your smartphone using mobile data or any Wi-Fi network, even when you’re away from home. Please

CAN I CONNECT IT TO A 4G NETWORK?

The Intelligent Baby Monitor needs a Wi-Fi connection to work and cannot connect directly to a 4G or 5G mobile network on its own. If Wi-Fi isn’t available, you can turn on the hotspot on your smartphone. This creates a Wi-Fi network for the monitor

CAN I GET THE LIVE VIDEO ON MY TV?

No, live video cannot currently be streamed directly to a TV.

DO I GET A NOTIFICATION IF THERE IS A POWER FAILURE?

If there is a power failure, the Intelligent Baby Monitor will continue running on its battery. You can check the battery level directly in the Moonboon App while it is connected to Wi-Fi. When the battery reaches 10%, you will receive a notification

CAN I CHECK IN WITHOUT WI-FI?

The Intelligent Baby Monitor itself must remain connected to a Wi-Fi network to function. However, you can access the monitor remotely from the Moonboon App using your smartphone’s mobile network. Once your phone is connected to mobile data, the moni

WHAT IS THE RECOMMENDED TEMPERATURE TO PLACE THE INTELLIGENT BABY MONITOR IN?

Our Intelligent Baby Monitor works best in temperatures between 0°C and 50°C (32°F to 122°F). Using the device in very cold or very hot conditions, especially below 0°C or above 50°C, may reduce battery performance and could cause long term damage ov

CAN IT BE USED WITH TWO PHONES AT THE SAME TIME?

Yes, multiple phones can be connected to the Intelligent Baby Monitor through the Moonboon App, allowing you and one additional trusted caregiver to view the live feed at the same time. The connection remains secure and private, ensuring your baby’s

DOES IT WORK WITH ALL SMARTPHONES?

Our Intelligent Baby Monitor is compatible with smartphones running both iOS and Android. The monitor’s technology continues to evolve with your needs, receiving regular updates that bring new features, improvements, and enhanced performance over tim

IS THE VIDEO STORED?

No. The Intelligent Baby Monitor does not store or record video. The video stream is available live only.

CAN THE CAMERA TAKE PICTURES?

Through the Moonboon App, the Intelligent Baby Monitor lets you tap the "camera button" to capture exactly what you see on the screen and automatically save it to your camera roll. You can also take a screenshot or screen recording directly from your

CAN I CONNECT SEVERAL INTELLIGENT BABY MONITORS TOGETHER?

No, the Intelligent Baby Monitor does not support connecting multiple monitors together. Because it provides both full HD video and clear audio, a single unit gives you a complete overview of your baby while they sleep. This all-in-one design ensures

CAN YOU TAKE THE INTELLIGENT BABY MONITOR WITH YOU EVERYWHERE? OR DOES IT NEED TO BE CONNECTED TO WI-FI, FOR EXAMPLE IF YOU ARE AWAY FROM HOME?

Because it’s compact and lightweight, you can easily pack the Intelligent Baby Monitor in a bag or suitcase and take it with you wherever you go. That said, the monitor itself does need to be connected to Wi-Fi. We recommend only using networks you t

DOES IT HAVE TWO-WAY TALK?

No, the Intelligent Baby Monitor does not feature two-way talk. It is designed to provide clear, high-quality audio and video monitoring, with AI cry detection that focuses specifically on recognizing your baby’s cries.Depending on the sensitivity se

WHEN SHOULD I STOP USING THE INTELLIGENT BABY MONITOR?

There is no set age at which you need to stop using the Intelligent Baby Monitor — it can be used for as long as you and your child benefit from it. While it is designed with babies and infants in mind, many parents find it useful beyond the early ye

IS AN APP REQUIRED?

Yes, the Moonboon App is required and is available for free on the App Store and Google Play.

CAN I USE THE INTELLIGENT BABY MONITOR WHILE IT IS CHARGING?

Yes, it is technically possible to use the Intelligent Baby Monitor while it is charging. However, for safety reasons, we do not recommend using it in this way, as the charging cable could pose a choking or strangulation hazard for your little one. I

CAN I LEAVE MY BABY ALONE WITH THE INTELLIGENT BABY MONITOR?

The Intelligent Baby Monitor is designed to help you keep an eye on your baby, no matter where they sleep. Therefore, it is intended as a monitoring aid only and is not a substitute for adult supervision. Always ensure your baby is safe and attended

WHAT DOES THE INTELLIGENT BABY MONITOR TRACK?

Our Intelligent Baby Monitor is designed to keep track of your baby’s cries. Using AI noise filtering, it can distinguish your baby’s cries from background sounds, so you’re only alerted when it really matters. As soon as a cry is detected, the monit

HOW DO ALERTS AND NOTIFICATIONS WORK?

During setup, the Intelligent Baby Monitor will guide you to choose the sensitivity for cry detection and enable notifications on your smartphone. The sensitivity setting controls how easily the monitor detects your baby’s cries – higher sensitivity

CAN I MOVE THE DEVICE BETWEEN ROOMS?

As the Intelligent Baby Monitor does not need to stay plugged in during use, you can move it freely around the house. It also comes with a clip and has an optional wall mount available for purchase, making it easy to place wherever you need it.

CAN IT BE USED WITH DIFFERENT CRIBS OR CRADLES?

Absolutely. The Intelligent Baby Monitor comes with a clip that lets you attach it securely to different cribs or cradles, with a maximum grasp of 4 centimeters. For safety, always make sure the monitor is placed out of your baby’s reach. This way, y

WHAT HAPPENS IF THE BATTERY RUNS LOW OR THE DEVICE DISCONNECTS?

You can check the device’s battery level directly in the Moonboon App. When the battery drops to 10%, you’ll receive a notification on your phone. At 5%, the moon icon on the device lights up red to indicate low battery. Once the battery is fully dep

WILL THE CRY DETECTION ONLY WORK FOR CRIES? WHAT IF MY BABY CALLS FOR ME “MOMMY”?

The Intelligent Baby Monitor picks up all sounds in the room, but its AI cry detection and noise filtering are designed to focus on your baby’s vocal cues, like crying or calls for attention. Depending on the sensitivity level you choose, the monitor